Account and data choices
Account & Data Deletion
Account deletion is a request reviewed by ASH Global Technologies. It is not immediate or automatic.
Submit a request
Sign in, open Menu → Settings → Account, and submit an account-deletion request. You can also contact official Support if you cannot access the account.
Administrative review
Authorized Support staff verify the account and review pending balances, withdrawals, bookings, disputes, safety matters and other unresolved obligations.
Decision
The request is approved or rejected with a review record. It may remain pending while an obligation or investigation is resolved.
Closure and data handling
Approval currently closes the ASH Glo profile; it does not automatically erase the login account or all associated records. Further data deletion, anonymization or lawful retention requires administrative handling. Request follow-up and confirmation from the privacy contact listed in the Privacy Policy.
What deletion does not remove immediately
Account closure does not erase another member’s independent copy of a message or records required for wallet and payment reconciliation, refunds, disputes, fraud prevention, safety, security or legal obligations. Fraud, abuse and safety-related records are retained for 24 months, unless longer retention is required for an active case or by law. There is no automatic 30-day deletion promise.
Archiving or removing personal booking history does not delete bookings, payments or the other party’s history. Without signing in, use the public Support form, choose Account and give your account email and deletion request. Never send a password or private service code.
Personalization history
You can clear only your personalization activity and interest signals at any time in Settings without closing your account. This does not delete posts, comments, messages, bookings, wallet records, referrals or friendships.
Before submitting
Save information you need, cancel eligible future bookings, and resolve pending withdrawals, balances or disputes. Do not submit a second request while one is pending.