Marketplace, Services, Booking & Refund Policy

Providers are independent and are not employees or agents of ASH Global Technologies. They are responsible for their qualifications, licences where required, availability, pricing, descriptions, taxes, safe delivery, customer service and compliance with applicable law.

ASH verification or profile badges describe completed platform checks only and do not guarantee service quality, professional licensing, ownership or future conduct.

• Descriptions, images, prices, availability and material restrictions must be accurate and current.
• Providers must have the right to offer the service or publish the listing and to use all uploaded media.
• Prohibited, unsafe, deceptive, counterfeit, exploitative or illegal offers may be removed.
• Jobs, freelance projects, events, deals and property listings are member-posted opportunities; users must perform appropriate checks before agreeing or paying.

A booking request is not confirmed until the provider accepts it and the payment status shown by ASH Glo is confirmed. The current flow gives a provider up to 24 hours to accept or decline. After acceptance, the customer generally has 24 hours to complete payment. Unanswered or unpaid requests may expire automatically. The app displays the controlling status and deadline for each booking.

After verified payment, the customer sees the receipt and private service code; the provider does not see that code. Paid booking parties can access contact and tracking information and each can choose to share location. The provider records trip progress and enters the code supplied by the customer after service; server validation records completion. Payment alone does not complete service or prove payout.

Customers must provide accurate scheduling and service details. Providers should not begin work unless the booking and payment status supports doing so.

Card collections, where offered, use Stripe-hosted Checkout. Supported Mobile Money means MTN MoMo and Orange Money through TchokoPay in Cameroon (XAF). M-PESA is not integrated or available. A country or currency selector does not establish payment or withdrawal support.

A checkout return, phone prompt, screenshot or pending entry is not proof of payment. Card collections are confirmed using verified Stripe webhook evidence or a server-side check against Stripe. Mobile Money collections are checked against TchokoPay’s transaction status or verified callback. Bank transfers are available only when verified bank instructions are supplied and remain pending until Finance confirms receipt; this is separate from Stripe bank payout setup.

Collection, wallet credit, service completion, provider transfer and bank receipt are separate statuses. A payment receipt does not prove service delivery or bank payout. Pending or failed payments are not received funds. ASH Glo does not collect full card numbers, card security codes or Mobile Money PINs through these hosted flows.

The default booking commission is 15%; authorized CEO/Finance staff can select 12% or 15%. The rate saved at payment remains with that booking. Payment-link fees are separate at 1%. Automatic Stripe provider transfers are currently disabled: a verified service can authorize a held provider payable without proving money reached a bank.

The quoted booking currency, Stripe checkout charge currency, card billing currency and platform settlement currency can differ. Review checkout before authorizing payment. Your issuer may apply exchange rates or fees; the wallet does not convert its recorded balances.

Available payment methods are shown at checkout. Supported Mobile Money transactions are sent to TchokoPay using the phone number, provider/network, amount, currency and transaction reference needed to request and verify payment. Where card checkout is offered, it is handled through the displayed external checkout provider. ASH Glo does not receive or store Mobile Money PINs or full card credentials.

ASH Glo retains transaction, booking, wallet and accounting records needed to confirm status, calculate platform fees, settle providers, handle disputes and reconcile provider callbacks. Any applicable fee is shown in the relevant flow or statement.

A user may cancel where the current booking status allows it. A provider may decline a pending request. Once payment is confirmed or work has started, outcomes depend on the facts, service delivered, provider response and payment status. ASH Glo does not promise an automatic refund in every dispute.

Submit a dispute promptly through Support or support@ashglogroup.company with the booking reference and relevant evidence. Authorized staff may review messages, status history, payment records and supplied evidence. Any approved refund is returned through an available method and may depend on provider processing times.

ASH Glo does not collect property rent, deposits or sale proceeds. Property locations may be approximate. Inspect the property, verify identity and authority, and do not send money before appropriate checks. Job and freelance users decide whether to contact or contract with each other; ASH Glo does not guarantee an employer, worker, project or outcome.

Reviews must reflect genuine experience and follow the Community Guidelines. Fraud, manipulated reviews, off-platform payment evasion and repeated booking abuse may lead to content removal, feature restriction, reversed rewards or account closure.